General QA Engineer

Role Title: General QA Engineer

Summary
We are seeking a detail-oriented General QA Engineer to help ensure our products meet high standards of quality, reliability, and usability. In this role, you will collaborate closely with engineering, product, and support teams to design and execute test strategies that reduce risk and improve customer outcomes. This is an excellent opportunity for someone who enjoys problem-solving, clear communication, and building confidence in every release.

Key Responsibilities
- Create and maintain test plans, test cases, and test data based on product requirements and user scenarios
- Execute manual testing across web and/or mobile applications, including functional, regression, smoke, and exploratory testing
- Identify, document, and track defects with clear reproduction steps, expected vs. actual results, and supporting evidence
- Partner with developers and product managers to clarify requirements, assess risk, and define acceptance criteria
- Contribute to release readiness by validating fixes, confirming scope, and providing go/no-go input for deployments
- Support root-cause analysis by sharing testing insights, logs, and environmental details to speed up resolution
- Improve QA processes by recommending practical enhancements to workflows, documentation, and test coverage
- Help establish and monitor quality metrics (e.g., defect leakage, test coverage, cycle time) and report on quality status
- Participate in sprint ceremonies and planning to ensure quality is considered early and consistently
- Collaborate with customer support or operations to reproduce production issues and prevent recurrence

Must-Have Qualifications
- 1+ years of experience in Quality Assurance or software testing (or equivalent hands-on project experience)
- Strong understanding of QA fundamentals, including test design techniques and defect lifecycle management
- Experience writing clear test cases and executing structured manual test suites
- Working knowledge of bug tracking and test management tools (e.g., Jira, Azure DevOps, TestRail, Zephyr or similar)
- Ability to communicate findings clearly to both technical and non-technical stakeholders
- Comfort working in an Agile/Scrum environment and managing priorities across multiple tasks
- Solid analytical skills and attention to detail, with a practical mindset toward risk and impact

Nice-to-Have Qualifications
- Experience with basic test automation concepts or tools (e.g., Playwright, Cypress, Selenium, Appium)
- Familiarity with API testing tools (e.g., Postman) and understanding of REST/JSON fundamentals
- Basic knowledge of SQL for validating data and troubleshooting issues
- Experience testing mobile apps (iOS/Android) and understanding mobile-specific QA considerations
- Exposure to CI/CD pipelines and how testing fits into automated deployments
- Understanding of performance, security, or accessibility testing fundamentals

What Success Looks Like
- Releases go out with fewer customer-impacting defects and improved predictability
- Defects are documented clearly and resolved efficiently through strong collaboration
- Test coverage improves over time, aligned to real user and business risk
- QA processes are consistent, lightweight, and support fast iteration without sacrificing quality

Working Style & Values
We welcome candidates from diverse backgrounds and experiences. If you’re excited about quality, enjoy learning, and like working with supportive teammates, we encourage you to apply even if you don’t meet every qualification listed.

Benefits & Perks
- Competitive compensation (based on experience and location)
- Health and wellness benefits (varies by location)
- Paid time off and company holidays
- Learning and development support (courses, certifications, conferences)
- Flexible working arrangements (role-dependent)

Competitive compensation; health and wellness benefits (location-dependent); paid time off and holidays; learning and development support; flexible working arrangements (role-dependent)